At illabella.com we are committed to 100% customer satisfaction. We want all of our customers to be delighted with their purchase! If however, you find the product is not as expected or doesn’t meet your satisfaction please let us know so that we can rectify the situation as quickly as possible.
As an online shop www.illabella.com is governed by the consumer contract regulations 2013. After receiving your order you have 14 days to return it to us if it is not to your satisfaction. All goods returned must be sent via recorded delivery, please provide your order number along with your name and address and ensure the parcel is wrapped securely. Upon receipt the goods will be examined and subject to them being returned in the original packaging and in an unused condition we will refund the full purchase price within 7 days. You will only be refunded the purchase price that was originally paid and not the postage costs. You are also responsible for any postage costs incurred to return the items. Refunds can only be credited to the card originally used for purchase.
Please note: Earrings cannot usually be returned for reasons of hygiene, however, we understand that when receiving a gift or viewing an item in person you may not be 100% happy. In this case earrings may be returned but will be subject to a £1 surcharge (i.e. If a pair of earrings are purchased at £4.50 upon successful return they will be refunded at £3.50) This enables us to attach brand new ear wires and dispose of the old ones. If you should choose to exchange them for an alternative pair of earrings then the original earwires can be used on the replacement and there will be no surcharge added to your order.
If the goods you receive are faulty or damaged in any way please notify us and return them within 14 days. You will be given the option of replacement goods or a full refund.
All goods returned must be sent via recorded delivery, please provide your order number along with your name and address and ensure the parcel is wrapped securely.
Refunds will be made within 7 working days of your order being received and checked. Refunds can only be credited to the card originally used for purchase. Refunds given for damaged goods will include any postage costs incurred by the customer.