If the item/s you have ordered are already made and in stock your order will be prepared and dispatched within 2-3 working days (Monday – Friday) If any part of your order is not in stock and needs to be made we will notify you within 48 hours to inform you of the delay, you will be given the option of waiting for your items or receiving a full refund. Should you decide to wait we will make and dispatch your items as quickly as possible but please allow up to 28 days for delivery as occasionally the materials needed to complete your order may need to be ordered in. We will let you know if this is the case.
If you require any part of your order by a specific date, such as a wedding, please ensure this is noted at the time of ordering.
Whilst we will make every effort to meet your delivery requirements this cannot be guaranteed unless agreed in advance. If you have any queries regarding this please contact me before placing your order.
Depending on the size and weight of your package all postage costs are automatically calculated at checkout, we will use either Royal Mail or a national courier based on a 2nd class recorded delivery service. All deliveries will require a signature upon delivery, without exception, but can always be sent to an alternative address if required.
Once dispatched, deliveries should take no more than 5 working days to arrive, however, we cannot accept any liability beyond our control for any disruption to service once the order has been dispatched; this may include, but is not limited to, industrial action or severe weather.
If you require 1st class or next day delivery (at additional cost) please telephone Carrie 07865 629074 before 12pm to ensure this is possible (size and weight restrictions apply*)
*Parcels for next day delivery cannot weigh more than 10kg and the size must not exceed 610mm x 460mm x 460mm
If, for whatever reason, your parcel cannot be delivered and is returned, the customer will be responsible for any additional postage costs incurred.